top of page

Privacy Policy

Effective Date: May 25, 2025

​

English Planet is committed to protecting your privacy and ensuring a safe online experience for all users of our tutoring services. This Privacy Policy explains how we collect, use, and safeguard your personal information.

​

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: Name, email address, phone number, time zone, and payment information.

  • Academic information: English proficiency level, test scores (TOEFL, IELTS, etc.), homework submissions, and class participation records.

  • Technical data: IP address, device information, and session activity (for performance and troubleshooting).

  • Communication data: Chat logs, emails, and voice/video session recordings (for quality control and feedback).

2. How We Use Your Information

We use your data to:

  • Schedule and conduct tutoring sessions.

  • Personalize lesson plans and track academic progress.

  • Process payments and manage billing.

  • Communicate with students and parents/guardians.

  • Improve the quality of our services through feedback and analytics.

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only when:

  • Required by law or regulation.

  • Necessary to protect our rights or safety.

  • Working with trusted partners (e.g., payment processors or IT support), who are bound by confidentiality agreements.

4. Use of Recordings and Student Work

  • Sessions may be recorded for internal review, training, and quality assurance after permission is given by the students' parent or guardian.

  • Student submissions (e.g., essays or test answers) are stored securely and used only for tutoring and assessment purposes.

  • Any public use (e.g., testimonials or anonymized examples) will require explicit written consent.

5. Your Rights

You may:

  • Request access to your personal data.

  • Request corrections or deletion of inaccurate information.

  • Withdraw consent for data processing (which may affect your use of our services).

  • To make a request, please contact us at: support@english-planet.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

7. Contact Information

If you have any questions or concerns about this policy, please contact:

​

English Planet
Email: support@english-planet.com

bottom of page